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Frequently Asked Questions

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  • How do I order a cake or contact you?
    Thank you for considering Park Ave Delights for your custom cake, cupcakes, macaron, and other small treats . To initiate the inquiry process, please visit our online form [ https://tinyurl.com/InquiryFormParkAveDelights ] to fill out the necessary details. Additionally, kindly ensure that you have read and signed the Terms and Conditions, conveniently located on the same online form. This ensures a clear understanding of our policies and facilitates a smoother collaboration. We will not be giving quotes through Facebook messages, direct messages (DMs), or phone calls. This adjustment allows us to better manage and document your requests efficiently. In the rare event that you encounter technical difficulties preventing you from completing the online form, please send an email to ParkAveDelights@Gmail.com requesting the form. We will send you a PDF version of the inquiry form for your convenience. Kindly fill it out and email it back to us. Thank you for your understanding and cooperation. We look forward to assisting you with your custom cake inquiries. ** If you would like to meet in person to discuss order details or to bring any items for your order, we can schedule a meet at a location that is safe and comfortable for both parties like a local coffee shop. (Niles only)
  • Can I order custom cakes, cupcakes, or macarons from Park Ave Delights LLC?
    Park Ave Delights LLC offers custom cakes, cupcakes, French macarons, and other small treats made to order in Niles, Youngstown, Trumbull County, and across Northeast Ohio. Whether for birthdays, weddings, or special events, simply fill out our inquiry form to get started.
  • What occasions are best for ordering custom baked goods from Park Ave Delights LLC?
    Our cakes, cupcakes, and macarons are perfect for any occasion; birthdays, weddings, showers, graduations, holidays, corporate events or just because. We also offer wedding packages that include tiered cakes and macaron towers.
  • Do you have a storefront?
    We do not have a storefront. Park Ave Delights LLC is a home-based business in Niles, OH. We serve all Northeast Ohio. We operate under the Ohio Cottage Food Law. I bake in a home kitchen that is not inspected by the Department of State Health Services or a local health department. I can assure you that every possible care is taken to ensure clean, sanitary conditions. We strictly bake to order.
  • How far in advance do I need to order?
    Keep in mind that we are strictly bake to order. I do not have any cakes pre-made for sale. We are unable to accommodate same-day custom orders. Every order I make are custom-made to order from start to finish. A 2-3 week notice is appreciated but if you have a big event like a Sweet Sixteen, Quinceañera, Wedding, Corporate event, etc., please try to make your order as soon as possible. It is never too early! For Graduations, Baptisms, First Communions, Christmas parties all those events that happen at the same time for everyone, you need to book early due to my limited availability. I require no less than a 7-day notice for small orders. Anything less is subject to availability and a Rush Fee of 25% or $20.00 - whichever is greater. This will assure proper planning & attention to your order.
  • Timeline of a Custom Cake
    Every custom cake from Park Ave Delights LLC is a one-of-a-kind creation, handcrafted from scratch for your special celebration. Here’s what the process looks like, from the first inquiry to the big day: 6–9 Months Before Event (Consultation & Booking) We connect with the client (by email or message). We discuss design inspiration, flavors, and serving size. Once details are clear, the retainer is due to save your event date on our calendar. Hours to Complete 1–3 hours ​ 4–6 Months Before Event (Design Planning & Supplies) Notes from the consultation are turned into design plans. Non-edible supplies such as cake boards, dowels, or toppers are ordered as needed. Hours to Complete 1–2 hours​ ​​ 1 – 4 Weeks Before Event (Final Payment Due) Depending on order size and complexity, final payments are due 1–3 weeks before the event.​ ​ 2 Weeks – 2 Months Before Event (Custom Sugar Work) Sugar flowers can take quite a long time to create depending on the details. We make them well ahead of time to ensure each piece is perfect.​ Fondant bows, figurines, or modeling chocolate accents are created and set aside so they’re ready for decorating day. ​Hours to Complete 6 – 36+ hours​​ ​ Week of the Event – 2 Weeks Before Your Event (Shopping for Ingredients or Order Online) Ingredients are bought locally or ordered online in the right quantities to be used in the days leading up to your event. Hours to Complete 1 – 4 hours​​​ ​ 1 – 2 days Before your Event (Baking & Prep) Your cake and treats are baked fresh. Fillings and buttercreams are prepared Decorations and custom details are completed. Everything is chilled for freshness until final assembly Hours to Complete 3 – 15 hours​​​ ​ 1 day Before – Day of your Event (Decorating & Delivery Prep) Cakes are iced, stacked, and decorated. Custom pieces are carefully added Hours to Complete 2 – 10 hours​​​ ​ Day of the Event Final details are added Cakes are boxed for pickup or delivery. Pickup or delivery as scheduled. All instructions for transporting/serving are provided. Enjoy your custom creation made just for your celebration! Hours to Complete 1 – 3 hours​​​ ​ After Event (Follow-Up) We love to hear feedback and often share finished cake photos on our social media Hours to Complete .5 – 1.5 hours​​
  • Do you have allergy-free or gluten-free products?
    I do not offer any allergy or gluten-free products options. While we offer gourmet products without nuts or gluten, all our desserts are made fresh in the same kitchen. Though safety and sanitation are of the utmost importance to me, the potential for cross-contamination does exist. My kitchen regularly prepares items with products that may contain or come in contact with dairy, eggs, peanuts, tree nuts, nut oils, wheat, soy, gluten, coconut and other allergens including almond extract and meringue powder. We cannot prevent cross-contamination in our common prep areas. Our products cannot be certified as allergen-free, nut-free or gluten-free.
  • Can I rent cupcake and cake stands from Park Ave Delights?
    We're just starting to offer our white custom made cupcake stands stands for rent, and we'll be adding single cake stands soon. To rent a stand, simply contact us by email at ParkAveDelights@Gmail.com. Be sure to specify the number and type of stands you need, the date of your event, and any other relevant details. Our stands are versatile and perfect for displaying cupcakes, charcuterie cups, fruit cups, mini cakes, and other pastries. We'll provide you with availability, pricing, and rental terms, including information on our refundable security deposit and rental fees. Click the image below for stand details.
  • Do you create designs for edible images?
    Unfortunately, I no longer offer edible images.
  • How much cake do I need?
    Serving Size Guidelines Our cake servings are based on a 1” x 2” portion size. Each cake consists of 4 inches of cake, which is sliced into three to four layers, creating a finished height of approximately 5-6 inches. Though the slices may appear narrow, they make up for it in height. We know some of you might prefer larger servings of cake, and that's absolutely fine, we love cake too! However, please remember that our portion guidelines remain the same, regardless of your personal serving size preference. If you wish to serve larger portions, we recommend ordering a larger cake to accommodate your needs. Keep this in mind when selecting the size of your cake.. Cake Consumption Considerations When planning for your wedding cake, it's important to consider the serving sizes and the needs of your guests. If you're offering additional desserts before cutting the cake or setting up a self-serve cake station, you may find that you need less cake overall. Typically, when desserts are available before the cake cutting ceremony, guests tend to indulge in those options, resulting in fewer servings of cake being consumed. In such cases, you might consider ordering about 10% less cake, as the additional desserts can reduce the overall cake consumption. However, if you are serving cake with dinner, you'll need a slice for each place setting, it's essential to ensure you have enough cake for every table and avoid running out before reaching the last table. By adjusting the quantity of cake accordingly, you can ensure that there's still plenty to go around while minimizing waste. Plus, it's always better to have a little extra than to run out too soon!
  • How many cupcakes do I need, and how many flavors can I choose?"
    The general rule of thumb for most gatherings is to have approximately 1 1/2 standard-sized cupcakes or 3 mini cupcakes per guest. If cupcakes are part of a dessert table alongside other sweets, you can plan for fewer cupcakes per guest, perhaps around 75-80% of the guest count. However, if you are offering more than one flavor of cupcake you should plan for 1 1/2 per guest.. Keep in mind that the more flavors you have, the more your guests will want to sample. We recommend no more than three flavors.
  • Are custom cakes more expensive than standard grocery store cakes?
    Yes, they are. Unlike grocery store cakes, all of our cakes are baked from scratch onsite, never frozen, stacked with care, and sometimes sculpted to create the perfect design. Each cake is iced with buttercream made with real butter, ensuring a rich and delicious flavor. Creating custom cakes involves significant time, resources, and expertise. The beautiful cakes you see on our page often require days of meticulous work, along with hidden costs such as premium ingredients, specialized tools, stencils, molds, and advanced training. This ensures your cake is as refined, unique, and special as your occasion deserves. At Park Ave Delights, we believe every cake deserves the same level of care and craftsmanship, whether it’s for a wedding, birthday, or any other celebration. That’s why all of our cakes both celebration cakes and wedding cakes are priced equally. We don’t charge differently based on the type of event. Our pricing is based solely on the size, design, and complexity of the cake, ensuring transparency and fairness for all of our customers. We tailor each creation to meet your unique vision, ensuring every element is perfect for your special occasion. Contact us to discuss your ideas!
  • How much do custom cakes cost?
    At Park Ave Delights, we believe every cake deserves the same level of care and craftsmanship, whether it’s for a wedding, birthday, or any other celebration. That’s why all of our custom cakes both celebration cakes and wedding cakes are priced equally. We don’t charge differently based on the type of event. Our custom cake pricing is based solely on the size, design, and complexity of the cake, ensuring transparency and fairness for all of our customers. We tailor each creation to meet your unique vision, ensuring every element is perfect for your special occasion. Contact us to discuss your ideas!
  • Do you require a Retainer?
    I accept a limited number of orders for each date, on a first-come-first-served basis. I do not guarantee an order or hold a date until a retainer (non-refundable) of 50% of the order total has been received. I recommend booking your event as far in advance as possible to ensure your date is available. Bookings are made on a first-come, first-pay basis. When I book your event date into my schedule, I turn away all other orders for the same event date. Therefore, all retainers are non-refundable.
  • What methods of payment do you accept?
    We accept Credit/Debit cards, Zelle, Cash App, Venmo, PayPal, Cash, and checks made payable to Park Ave Delights LLC.
  • Does Park Ave Delights LLC offer delivery or pickup for orders in Ohio?
    Yes! Orders can be picked up by appointment in Niles or delivered throughout Northeast Ohio. Delivery is available for cakes, cupcakes, and macarons, and fees may apply depending on distance and order size. For stacked cakes, we highly recommend delivery. This way, if the cake suffers any damage during transport, we'll be able to fix it. We want to ensure that our customers receive their cakes in the best possible condition, and delivery helps us to achieve this. You can also pick up your order from our home-based kitchen in Niles, OH. Once you leave with the cake it is no longer the responsibility of Park Ave Delights LLC. If for any reason you do not pick up your order within the time frame agreed upon, we will attempt to contact you. A new pick-up time might be arranged throughout the day depending on OUR availability. Delayed pick-ups will result in a $10 fee for every 15-minute period beyond the scheduled pickup time. All pickups, meets and deliveries are by appointment only.
  • Can I make changes to my order after its paid?
    Any changes to your Contract must be notified in writing a minimum of 2 weeks prior to your event. I try my best to accommodate where possible, and I reserve the right to adjust prices accordingly to reflect the changes. If we cannot reach an agreement based on revisions, we will work on each order accordingly.
  • What happens if I need to Postpone or Cancel my order?
    Postponements should be notified at least 2 weeks in advance in writing. I would be happy to discuss other postponement date options. There will be no refunds. Cancellations should be notified in writing at least 2 weeks in advance. Your retainer is non-refundable. COVID- There will be no refunds as the pandemic consequences on events could no longer be considered as unforeseen or unexpected by the consumers. For more details on Postponements and Cancellations, please visit our Terms and Conditions
  • What can I do if I have a problem with my order?
    If, upon pickup or delivery, the product falls short of your expectations or you decline acceptance due to appearance issues, we will retain the product. Cake flavor and texture are subjective, and refunds will not be issued on these grounds. We reserve the right to assess the quality of our products ourselves, and any concerns must be addressed within 24 hours of pickup/delivery, with the products returned to us. We are not responsible for any expenses incurred in replacing our cake/products. Refunds, if granted, will be in the form of store credit only; no cash refunds will be provided. We will work on each order accordingly.
  • Terms & Conditions Park Ave Delights LLC
    Our terms and conditions are designed to provide important information and guidelines for all orders placed with Park Ave Delights LLC. The document covers details such as quotes for our services, retainer and payment requirements, options for pickup or delivery, guidelines for copyrighted themes and designs, as well as other essential information related to our products and services. By reading and accepting our terms and conditions before accepting payment, clients can ensure they are fully informed about the ordering process and can have a clear understanding of their responsibilities and rights when working with Park Ave Delights LLC. You can access the full Terms and Conditions by clicking the following link https://tinyurl.com/TERMSCONDITIONSPARKAVE We value transparency and are committed to ensuring our customers have a seamless experience when ordering from us. If you have any further questions regarding our terms and conditions, please feel free to reach out by email at: ParkAveDelights@Gmail.com

 

 

We are strictly bake to order.  We operate under the Ohio Cottage Food Law.

© 2019 Park Ave Delights LLC.
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